Software and hardware IT — managed on contract.
From cloud infrastructure and cybersecurity to physical hardware installation and maintenance — Thiago McLaren delivers the full IT stack under a single contract. Measurable outcomes. Guaranteed SLAs.
What We Do
Software and hardware. One partner.
From cloud architecture and cybersecurity to physical server installation and on-site maintenance — we cover every layer of your technology stack under a single contract.
Network Infrastructure
Design, deploy, and manage high-availability network architectures that scale with your business — from SD-WAN to zero-trust segmentation.
Learn MoreCybersecurity
End-to-end security operations — threat detection, incident response, compliance, and continuous vulnerability management.
Learn MoreCloud Solutions
Multi-cloud strategy, migration execution, and ongoing FinOps management for AWS, Azure, and GCP.
Learn MoreIT Support & Helpdesk
Tier 1–3 helpdesk, endpoint management, and on-site support with guaranteed SLA response times.
Learn MoreData Backup & Recovery
Automated, encrypted backup solutions with tested recovery playbooks for on-prem, cloud, and hybrid environments.
Learn MoreIT Consulting
CTO-as-a-service, technology roadmap planning, vendor selection, and digital transformation advisory.
Learn MoreOur Process
How we work
Three phases. One outcome: technology that works for your business.
Assess
We conduct a comprehensive audit of your current environment — infrastructure, security posture, costs, and gaps — and deliver a prioritized findings report.
Deploy
Our engineers execute against a detailed implementation plan with milestones, rollback procedures, and zero-disruption change management.
Support
We provide ongoing management, monitoring, and strategic guidance — with monthly reporting and quarterly business reviews to keep you ahead.
How We Engage
Ongoing contracts, not one-off projects.
Every Thiago McLaren engagement is a recurring contract — covering both software and hardware under a single SLA, a single account team, and a single invoice.
Essential
Foundational coverage for growing enterprises.
Custom
Annual contract, per-seat pricing
Software Services
- Tier 1–2 helpdesk (business hours)
- Endpoint monitoring and patching
- Monthly security scans
- Cloud cost reporting
- Standard SLA: 4-hour response
Hardware Services
- Annual preventive maintenance visit
- Break-fix support (NBD parts)
- Asset inventory and tagging
Managed
Full-spectrum managed IT with hardware included.
Custom
Annual contract, all-inclusive per-site pricing
Software Services
- 24/7 Tier 1–3 helpdesk
- SOC monitoring and threat detection
- Cloud governance and FinOps
- Quarterly business reviews
- Enhanced SLA: 2-hour response
Hardware Services
- Quarterly preventive maintenance visits
- 4-hour on-site dispatch SLA
- Hardware break-fix and parts replacement
- Annual hardware health assessment
Enterprise
Dedicated resources, hardware lifecycle, and strategic advisory.
Custom
Multi-year contract, dedicated team
Software Services
- Dedicated NOC and SOC teams
- vCTO and strategic advisory
- Compliance management (SOC 2, HIPAA)
- Custom SLA: sub-1-hour response
- Unlimited helpdesk seats
Hardware Services
- Full hardware lifecycle management
- Scheduled weekly on-site coverage
- 2-hour emergency dispatch SLA
- Procurement and refresh planning
- Secure decommissioning included
All plans are recurring contracts — month-to-month, annual, or multi-year terms available. Pricing is customized to your environment. No hidden fees.
Ready to get started?
Let's talk about your
technology stack.
Book a free 45-minute consultation with a senior engineer. No sales pitch — just honest assessment and a clear path forward.